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Legal
Last updated: July 31, 2026
This Refund Policy explains when and how you can obtain a refund or cancel an order with FIZTECH IRONCLAD SOLUTIONS LTD ("Fiztech Ironclad"), registered in Nigeria under registration no. on file [registration no. on file]. Because we sell a mix of physical hardware, digital products and professional services, different rules apply to each.
Physical hardware — networking gear, IoT and smart-home devices may be returned within 7 days of delivery, provided the item is unopened, undamaged and in its original packaging with all accessories. Once inspected and approved, we will issue a refund or replacement. Return shipping costs may apply unless the item was faulty or incorrectly supplied.
Digital products & software licences — these are non-refundable once a licence key has been issued, a download has been made available, or the product has otherwise been accessed. This reflects the nature of digital goods, which cannot be returned once delivered.
Services & engagements — cancellations are handled on a tiered basis. If you cancel 7 or more days before work is scheduled to begin, you are entitled to a full refund. Once scoping, discovery or preparatory work has started, a partial refund may be issued reflecting work already performed. Once an engagement is substantially delivered, it is non-refundable.
The following are not eligible for a refund:
To request a refund or cancellation, contact us with your order number and a brief description of the issue by email at info@fiztechironclad.com or via WhatsApp at +234 810 775 5923. We aim to acknowledge requests promptly and will let you know whether your request qualifies under this policy.
Approved refunds are made in the original transaction currency, Nigerian Naira (NGN), to the original payment method. Although prices may be displayed in USD, settlement and refunds are processed in NGN in compliance with Central Bank of Nigeria (CBN) regulations.
Refund processing times depend on your bank or payment provider; please allow several business days for the amount to reflect after approval.
If you have any questions about this policy, reach out to us: